Return and Refund Policy
Return & Refund Guidelines
We aim to deliver a straightforward return experience while maintaining fair conditions for all customers.
1. Qualifying Conditions
Returns are accepted under these terms:
- Timeframe: Submit requests within 30 days of delivery (exceptions noted in product-specific policies).
- Condition: Items must be unused, free of wear/damage, and in original packaging with tags intact.
- Defects/Damage: Provide photographic evidence for quality-related issues or shipping damage.
2. Non-Returnable Products
Exclusions include:
- Used or altered items (unless defective).
- Final sale, custom-made, or personalized products (defect exceptions apply).
3. Return Procedure
Step 1: Initiate Request
Email [email protected] with your order number and reason for return.
Step 2: Authorization
Expect return instructions within 1-2 business days after approval.
Step 3: Ship Back
Return items to the provided address within 15 calendar days of approval. Share tracking details promptly.
4. Shipping Cost Responsibility
- Company-Covered: Defects, errors in shipment, or damaged items.
- Customer-Covered: Returns due to preference changes or sizing issues.
5. Fees
No restocking fees apply to approved returns.
6. Refund Timeline
- Inspection occurs within 3 business days of receiving returned items.
- Approved refunds process to original payment methods within 10 business days.
- Note: Banks/Card issuers may require 3-15 business days to reflect credits. Contact us if unresolved after 15 days.
7. Cancellation Terms
- 24-Hour Window: Cancel orders fee-free within 24 hours of purchase.
- Method: Email/phone requests require order number verification.
- Shipped Orders: Must follow standard return process if cancellation is unavailable.
8. Support Channels
For assistance with returns or cancellations:
Email: [email protected]
Phone: +1 608-345-4212
Return Address: 9515 W 73rd Ave,Arvada,Colorado 80005 United States